Refund policy
RETURNS & REFUNDS
Because wigs are worn close to the scalp, we follow strict hygiene rules. Please read this policy before ordering.
RETURN WINDOW
You have 14 days from the delivery date to request a return.
ELIGIBLE ITEMS
A wig can be returned only if it is:
- unworn, unwashed and unaltered (no cutting, coloring, bleaching, heat styling or products applied)
- with the lace uncut and the hairnet and protective film still in place
- in its original packaging, with all tags and accessories
You may try your wig on briefly over a wig cap to check the fit and color.
NON-RETURNABLE ITEMS
- wigs that have been worn, cut, colored, styled or customized
- opened hair care products
- free or surprise gifts
- items marked as final sale
HOW TO START A RETURN
Email us at hello@varyelles.com with your order number and the reason for your return. We will send you the return instructions and address. Returns sent without prior approval cannot be accepted.
RETURN SHIPPING
Return shipping costs are paid by the customer, unless the item is defective or we sent the wrong item. We recommend a tracked shipping method; we are not responsible for returns lost in transit.
DEFECTIVE OR WRONG ITEMS
If your order arrives damaged, defective or incorrect, contact us within 3 days of delivery with clear photos or a video. We will offer a replacement or a full refund, including shipping costs.
REFUNDS
Once your return is received and inspected, we will email you to confirm approval. Approved refunds are issued to your original payment method within 5 to 10 business days. Original shipping fees are non-refundable, unless the return is due to our error.
EXCHANGES
To exchange an item, return it following the steps above and place a new order.
CANCELLATIONS
You can cancel your order within 12 hours of placing it, as long as it has not shipped. Email us as soon as possible.
Nothing in this policy limits your rights under applicable consumer protection laws.
Questions? hello@varyelles.com